What is the Ava Difference?
Ava was born out of the belief that a new benchmark needed to be established for integrity and reliability within the secure logistics sector. For too long, this industry has been doing things ‘the way they have always been done’, using the same few transportation companies they had always used … and some of those companies have been complacent - poor customer service, poor communication, poor attitude. We set out to elevate industry standards through our fresh perspective and innovative approach to challenges, redefining how secure logistics should be managed in a modern world.
Over the past 8 years we have demonstrated that successful secure logistics is not just about shipments and systems, but fundamentally about the people involved.
This focus on people is essential in the key areas that make up the Ava difference; our Customer Experience Platform, our local partners and our dedicated Account Managers.
High-value cargo is always at risk, so it’s vital that your logistics team understands the importance of attention to detail, making every shipment as secure as possible. Ava stands apart from the rest of the industry because of our personalised approach to each transportation.
Ava is the home of global logistics. We want our clients to know that both they and their shipments are safe. We bring together our advanced technology, our strategic local partnerships and personalised client management to ensure the safe, timely and secure delivery of every shipment.
What is the Ava Difference?
The Ava Customer Experience Platform
The global logistics industry for precious metals and banknotes is one which is fraught with challenges - cargo can go ‘missing’, there can be risk factors at certain points during transportation, or sometimes it is not clear exactly where on its journey your shipment is at any given moment. Our Customer Experience Platform is a powerful tool for transparency. We use secure technology to offer you visibility of your shipments at every stage of the journey. The platform streamlines the shipment process by centralising essential documents such as customs clearance forms, shipping manifests, insurance documentation and compliance certificates.
We designed the system with the user in mind at every step, providing our clients with real-time tracking, live updates and direct access to the Ava team. You can access anything from invoices to the arrival port to proof of deliveries, all in one user-friendly interface.
The Shipment Insights page brings together historic current and future shipment to offer you invaluable data about your CO2 emissions, so that you can report on them with ease, analyse your data to align with your carbon-neutral goals, and fulfil your ESG (Environment, Social and Governance) obligations. Ava’s Customer Experience Platform gives you the ability to manage and monitor your shipments with confidence.
Local Partners
At Ava we are immensely proud of our global reach. Our expert team’s incredible worldwide experience is an invaluable asset, allowing us to deliver secure and efficient logistics solutions consistently to our clients. But what really makes Ava global is the long-standing relationships we have built with our network of trusted local partners.
This on-the-ground expertise gives us valuable insight into the political, social and environmental factors of each area where we operate. Strikes, road closures, conflict, weather, our network has that first-hand knowledge to keep us one step ahead and such localised knowledge supports us in proactively mitigating any risks.
Our partners also have in-depth experience in navigating local regulations and customs processes. This means that we can navigate complex customs procedures with ease, ensuring faster, hassle-free clearance and minimising the risk of costly delays.
By partnering with local teams, we are also able to have a positive impact on many local communities by creating jobs, boosting the local economy and improving infrastructure. This sustainable, community-centric approach underscores our commitment not just to delivering exceptional logistics but to making a tangible, positive impact worldwide.
Risk Management
At Ava, we don’t take risks. All partners, clients and clients of clients undertake KYC (Know Your Customer) Due Diligence, both prior to commencing services and on an ongoing basis.
All lanes of business adhere to bespoke Secure Operating Procedures documented by our Risk Management Team and all partners and airports are also subject to a physical audit. All countries where we conduct business are reviewed on a monthly basis and assigned risk ratings.
Our in-house Global Risk Director, Dan Cody, has incredible expertise in global high-value logistics, including complex risk audits, loss investigations, the management of international security teams and partner operations, and global security analysis. Dan offers our clients valuable market intelligence and insights, helping to reduce exposure to risk.
Dedicated Global Account Management
An essential element of offering gold-standard service to every client is our dedicated account management team.
We understand that each business has unique needs and requirements. This is why we assign each Ava client with their own Account Manager, ensuring tailored, one-on-one support and attention to detail.
Your Account Manager is your single point of contact, and our team is available to you 24/7 to provide real-time assistance and updates, offering you peace of mind that your concerns and queries will be addressed promptly and professionally.
With a dedicated Account Manager, there’s never any confusion about who to reach out to during the different stages of your shipment. Instead, your Account Manager proactively manages every stage of the shipment, from the initial booking to final delivery.
Your Account Manager will work closely with you to learn the intricacies of your business and build a strong and transparent relationship with you. By having an expert who knows your business inside out, you can focus on your core operations with the confidence that your shipments are in safe hands.
As one client says: “Our relationship with Ava is better than our relationship with all other providers. Ava really values customer service. They are available around the clock, which gives us comfort and opens up a huge number of doors when we know we have a partner we can rely upon.”
Conclusion
The Ava Difference is rooted in our commitment to elevating industry standards through a people-focused, innovative and transparent approach. Our combination of advanced technology, strategic local partnerships and personalised client management ensures that we deliver secure, efficient, and reliable logistics solutions tailored to the unique needs of each client.
We believe that secure logistics is not just about transporting goods — it's about building lasting relationships, supporting communities, and providing clients with the peace of mind that comes from their high-value shipments being handled with care and precision. From mines, refineries or vaults to central or commercial banks, trust Ava to move your precious cargo efficiently, reliably and securely.
Ava isn’t just a logistics provider: we’re your global partner in secure, efficient and socially responsible transportation.
Let’s level up your logistics. Ava goes across borders and beyond expectations. We cover six continents, with regional offices in New York, Miami, Buenos Aires, London, Frankfurt, Dubai, Hong Kong and Perth. Get in touch with your local expert to find out why Ava is the home of secure global logistics.
We bring together our advanced technology, strategic local partnerships and personalised client management to ensure the safe, timely and secure delivery of every shipment.
